The armrest on my desk chair broke. I didn't particularly want to shop for a new chair, so I decided to contact Office Depot (where it was bought) to see what would be involved in replacing just the armrest.
Office Depot referred me to the chair's manufacturer (which is called Raynor Group), and instructed me to send them a copy of the receipt and they would send me a replacement part. I emailed them a scan of the receipt, and just a few days received a new armrest by courier at no cost to me!
This is particularly impressive because a) the chair is eight years old, and b) Office Depot is out of business in Canada! I wouldn't have been terribly surprised (disappointed, but not surprised) if they'd told me there was nothing they could do for me. But instead they exceeded my expectations, stood by their products, and solved my problem at zero cost or inconvenience to me! Well done!
1 comment:
Wow, and on an 8-year-old chair! That is really something, good on them. Thanks for sharing.
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